❓ Frequently Asked Questions (FAQs) – Falcon Rise

1. What is Falcon Rise?

Falcon Rise is a modern beauty brand proudly bringing Skala Expert haircare products to the UAE. Our mission is to provide affordable, effective, and safe beauty solutions for everyday needs.

2. Are Falcon Rise / Skala Expert products safe to use?

Yes ✅ All our products are dermatologically tested, cruelty-free, and safe for daily use.

3. Which hair problems do your products target?

Our products help with:

• Dryness from frequent washing

• Frizz caused by humidity

• Postpartum hair fall

• Weak or dull hair

4. Where are your products available?

You can shop directly from our official website or connect with us on our Instagram & Facebook pages.

5. Do you deliver all across the UAE?

Yes 🚚 We deliver across all Emirates in the UAE. Standard delivery time is 2–4 business days depending on your location.

6. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Debit/Credit Cards

• Online transfers

7. What is your return/exchange policy?

If you receive a damaged or incorrect product, you can request an exchange or return within 7 days of delivery. Please ensure the product is unused and in its original packaging.

8. How can I contact Falcon Rise for support?

You can reach us via:

• Email: support@falconrise.com

• WhatsApp/Phone: +971-XXX-XXXXXXX

• Or by filling out the Contact Form on our website.